Pros
Very easy hiring process. Basic customer service related questions. Easy to refer a friend. Referral bonus is given if they cross 3 months probation. 3 weeks intensive training before starting for the role. Typical call center job. No rocket science or hard calculations. Minimum wage
Cons
Talking to angry abusive customers all day. You cannot hang up the call. No scope of growth in the company. No cultural events or activities. There are quality sessions twice a week about how nicely you should have talked to angry customers. Paid Vacation days are not approved over 5 days. There's is absolutely no bonus or incentive on excelling KPIs but if you underperform, they have disciplinary actions for it. You are not paid for bathroom brakes, as it is a "on-queue paid" based system