Big NO! - Account Specialist TELUS Employee Review

1.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

All the negative reviews speak the truth, if you are looking into prospect sales roles, big NO, thank later.

Cons

Everything here has a certain… mystery. It almost feels like a guilt trip, convincing people to sign up for what are, somehow, alot less-than-ideal deals for services Canadians actually rely on. The hierarchy is fascinating: managers are the demi-gods, while directors are the real gods — and yes, the worship is very much expected. HR, meanwhile, is more of a chatbot concept: their best advice is usually to "speak to your manager." Simple, efficient, and endlessly circular. If you enjoy saying the exact same thing for five hours a day remaining 3 hours is pointless trainings/meetings to increase pressure on performance, Monday to Friday, this could be your dream job. Just keep in mind: eventually, your mental health may start hinting that corporate life isn’t all that glamorous. There also appears to be a curious trend of monthly layoffs, which coincidentally seem to help leadership pad commissions. And unless you’re hitting 80%+ of your target quarter after quarter, expect stress to become your new full-time companion. Oh, and about those “voluntary weekends”? They’re as voluntary as a tax return — particularly during quarter-end and peak season. Overtime? Let’s just say the recognition is more spiritual than financial except the commission on sales you make on days when people want to least answer a sales call. So, in short: a respectful but firm “No, thank you.

Explore other reviews about TELUS

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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