Good for a side job, terrible to live on - US Rater TELUS Digital Employee Review

3.0
29 Jan 2025
Recommend
CEO approval
Business outlook

Pros

You have the flexibility to work wherever, whenever, on your own schedule.

Cons

The work availability is too wildly variable, you don't get paid to wait for work to show up, management is utterly faceless and confusing, the communication is erratic, the quality reviews are random and they regularly suspend raters with little real reason given. The pay sucks, the hours are capped at 20 hours a week on most weeks - assuming you have enough available work to get 20 hours in the timesheet.

Explore other reviews about TELUS Digital

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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