Confusing hiring process and mixed communication - Technical Customer Support 2 TELUS Digital Employee Review

1.0
27 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Communication was relatively fast, especially at the beginning of the process.

Cons

I went through an initial interview and also completed a test that took an hour, so I expected a clear and structured process moving forward. After that, I received an unexpected phone call, without any prior scheduling. The call was not introduced as an interview or evaluation step, but later I was informed that I “did not pass the interview,” which was confusing and didn’t reflect how the interaction had been presented. The conversation itself felt quite unstructured. Some questions were relevant, others less so, and at times it felt like the discussion was drifting rather than focusing on the role. When I asked about practical aspects like time off and work-life balance, the tone shifted. I was told that days off are granted based on seniority, but without a clear explanation of how that works in practice. When I gave real examples (such as the possibility of working multiple important holidays in a row), this was treated more as a problem than as a reasonable concern. The call ended rather abruptly, without a clear wrap-up. Overall, the experience felt inconsistent and not very transparent. It gave the impression that asking normal, practical questions isn’t always received well.

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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