Low employee moral, needs improvement - Call Centre Employee TD Employee Review

1.0
14 May 2013
Recommend
CEO approval
Business outlook

Pros

Good company paid pension plan and great group benefits plan; especially the health-care spending account.

Cons

The sales dept needs to improve on work equality and fairness. The team manager has his select group of favorite employees; who communicate with each other in a non professional way. The manager assigns special tasks to his favorite employees to make them look good, while neglecting the rest of the team (many of whom work hard yet get little recognition as they are not part of this "select favorite group"). This has caused resentment and division among the team. Overall employee moral is low; as many seek to find new job opportunities elsewhere. Senior management seems to let this happen or perhaps too incompetent to notice. Attendance is a big issue as there are unlimited amount of paid sick days and a lot of employees take advantage of it. This makes it harder for those employees who come to work constantly, as they need to work harder to make-up for those employees who don't show-up.

Explore other reviews about TD

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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