Pros
I like the "Wow" culture. Different than other banks.
Cons
Overworked management, work 40+ hours with no compensation if you're an exempt employee If you are tired or overwhelmed HR wants to know why and put you on a CAP. Maybe I'm tired because I'm here all the time. Or it takes ten days to do a simple Maintenence. Or you have CSR's here from the Commerce world who didn't have to sell and now you are asking them to make their SR goals but admonish management when they don't. Point blank if you work in the Store you are working in just that. A "Store" who happens to sell bank products. It's like working in the busiest store in the mall everywhere with goals and upper management breathing down your neck every minute about why you or your staff aren't making them or why you received a low CWI score. (Grading system for customer experience). Some managers even relent that this place drives them to drink!!!