Most rewarding job I have ever had - Customer Support TAPS Employee Review

5.0
16 Aug 2024
Recommend
CEO approval
Business outlook

Pros

TAPS' mission is incredible. I am able to support those grieving the loss of a military and veteran loved one. I have had opportunities to assist survivors in ways that I would never imagined would be possible. Honestly, my job at TAPS fills my soul. TAPS management has guided me and continues to support me so I can support survivors. As an example, TAPS walks the walks - years ago they changed their bereavement leave policy to 10 days when most companies were still offering 2-3 days, this has personally supported me. TAPS has an employee committee and offers a Wellness Wednesday session as well as they offer staff, who have had a loss, the opportunity to meet with their peers on company time to help each other with their grief. Not sure many companies would care so fully for their staff as TAPS does. TAPS is a family and families have differences, but it is a family that cares and supports one another. Each person stays or leaves a company based on their own experiences. In my opinion, a company can't fix what they don't know. I am sorry they felt this way, when my experience and many of my fellow employee feel working for TAPS is an honor.

Cons

Working with grieving people can bring up feelings of personal grief.

Explore other reviews about TAPS

5.0
9 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The HR person is the most competent, smart human I have ever encountered. Her advice in my career has been invaluable. The head of the company needs to pay her more to keep her on! I love my job and she has been instrumental in it

Cons

Need higher pay for employees

1.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The clients. The mission. The volunteers.

Cons

No opportunity for professional growth. Misspending grant and donor funds, failure to adhere to grantor requirements. Inaccurate reporting to grantors. Inability to cover payroll through legitimate financial means. Failure to include department heads and program managers in ensuring grant dollars are spent on their programs in accordance with grant requirements. Salary is sub par, if you want a livable wage don’t work at TAPS. Employee roles are deemed to be no longer needed for critical positions when they speak truth to leadership and they are pushed out of the organization. Persintant and pervasive hostile work environment. Disability descrimination. Mission creep away from seminar and support services for clients. Lack of empowerment and trust by President and founder. Consistent back stabbing by senior leadership. Retirement plan is sub par. Toxicity is boiling over. Leadership makes changes to progamming without due consideration of best practices and employees who run the programming. President and founder lies about conversations. Age discrimination is prevalent. Gender discrimination against males is prevalent. Failure to take advice of employees who are the bots on the ground. Failure of directors to advocate for their teams. Failure to adhere to best practices. One bad month away from financial catastrophe.

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