Slow at times, but other times, crazy helping 3-5 customers at once. - Retail Sales Representative T-Mobile Employee Review

3.0
17 May 2011
Recommend
CEO approval
Business outlook

Pros

Great compensation $50/2 yr move in. Flexible hours depending on your senior management of course. I was able to work 2 part time jobs.

Cons

Have to deal with a lot of complaints, especially billing complaints which they don't teach you to deal with, yet you still have to make an effort to call HQ.

Explore other reviews about T-Mobile

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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