It's sheer terror from day 1 - am I going to have a job tomorrow? - Customer Service Representative I T-Mobile Employee Review

2.0
6 Apr 2011
Recommend
CEO approval
Business outlook

Pros

Benefits package is great, management is great at telling you what you need to improve. Pay is always on time and exactly what it should be, according to the math.

Cons

Management is terrible at telling you what to do to improve. This is a direct quote from a supervisor: "I'm not telling you what I want to hear, I'm not allowed, and if you don't improve, you won't be here in 3 months." It was not even a first warning, just friendly advice to the entire team in a weekly meeting. The stress and pressure to perform is so high it's ridiculous, and I am a person who thrives under stress.

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5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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