Declining leadership, poor planning, and below-market conditions driving instability and turnover - Anonymous employee Swissport Employee Review

• Since the departure of the previous General Manager, there has been a noticeable deterioration in leadership capability, operational direction, and overall stability • Workforce planning and forecasting are consistently inadequate, resulting in predictable staffing shortfalls that are left for frontline teams to resolve in real time • Decision-making is frequently reactive and appears focused on short-term optics rather than sustainable operational outcomes • Leadership demonstrates a limited understanding of the practical realities of day-to-day operations, leading to expectations that are not achievable on shift • There is a clear tendency for accountability to be pushed downward, with frontline staff expected to absorb the consequences of poor planning and resourcing decisions • Fixed salary arrangements for rotational shift work are not competitive with the broader market, particularly given the hours, variability, and operational demands • Ongoing issues are repeatedly identified but not effectively resolved, creating a cycle of the same problems without meaningful improvement • Morale has declined significantly, with many employees feeling unsupported and undervalued • Increasing turnover is evident, with experienced staff leaving and placing further strain on those who remain. • If you’re not friends with the hiring manager for internal roles you might as well not even bother applying. No consideration is given to capable candidates, only who’s the most popular.