Not the best sales/retail position - Keyholder/Brand Ambassador Swarovski Employee Review

2.0
4 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Easy store maintenance Good computer software Specific in how they want you to sell their product Coworkers are typically nice, also there is no commission so people may get along better due to this.

Cons

Their sales strategy is outdated and unrealistic They don't really give a jewelry allowance, but expect you to buy/wear the product, they want you to wear layered jewelry as well, when it is extremely expensive and you are not paid nearly enough to afford it, it is very difficult to wear multiple pieces. They give an allocation every couple months but that does not pay for the entire jewelry, you end up having to buy. Which is abnormal considering the product itself has an extremely high mark up percentage and does not cost much to make. There is not much opportunity to move up, corporate does not listen to stores and increases sales plans even if stores did not meet the demand the previous year. You have a sales plan but do not receive commission, no positive motivation to sell. You get punished by being written up if you do not make sales plans. Every employee was written up one month when no one made their sales plans, if no one is making a sales plan then it is management that needs to figure out what is going on with business. Did not receive a raise when I became a key holder. I also became a key holder after 3 months, which was faster than anyone else.

Explore other reviews about Swarovski

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

The management team is refined and very accommodating. I loved my time here. I had so many opportunities to learn and grow through my experiences, and working with the team was amazing. Holiday seasons were stressful but never unfun. The management here really makes you feel cared for. Love the discount on most jewelry as well.

Cons

Scheduling could be volatile during holiday seasons, but that's to be expected for a front-line sales position.

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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