Tolerable place to work - Sales Associate Swarovski Employee Review

4.0
16 Sept 2019
Recommend
CEO approval
Business outlook

Pros

It isn’t a bad job if you love sales and customer service.

Cons

Management literally sucks. They don’t train employees well and then expect them to make miracles happen.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. From your review it seems you did not feel valued by management and for this we are sorry, that you had a negative experience. As we are not sure what location you worked at, it is not easy to address these concerns. At Swarovski we strive to create a positive work environment in each of our stores and corporate offices, to achieve this we have and open-door policy and a hotline to allow employees to share their concerns and ensure we address our employees concerns once reported in a timely matter. Should you wish to provide more details about your experience, please feel free to reach out to customer service so we can further address your concerns. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback on culture and management will be shared with upper management as feedback is crucial to the betterment of the company. We wish you much success in your future endeavors

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5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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