Get out while you can - Store Manager Sur La Table Employee Review

2.0
10 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Good discount... that’s about it. The discount used to be better, they would offer cooking class opportunities for employees. Benefits used to be great, by the time I left the insurance didn’t even cover basic birth control. The upper management used to be interested and engaged with employees at the store level. In my last year there I saw my supervisor twice in almost a year.

Cons

Roughly 3 years ago they brought in an efficiency consultant and then fired more than 30% of the total workforce. Those who remained were overworked, underpaid, and criminally understaffed. Widespread supply chain issues. Decreasing quality of products in the stores. Essentially the new hiring philosophy became pay the least amount and require the most availability, and fire anyone who doesn’t comply. As a result, fantastic employees were either let go or quit and were eventually replaced with the cheapest warm bodies they could find. As a Store Manager I went WEEKS without days off just to try and keep the store afloat and and keep up with the astounding level of busywork that corporate forced on the stores.

Explore other reviews about Sur La Table

5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

This is a good job for benefits and teaching experience

Cons

Don’t have autonomy over cancelling classes

2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Staff was friendly and willing to help through the hiring and training process, and tasks were shared evenly

Cons

Management implements rules that harm the flow of sales and make for terrible checkout lines. Scheduling was always done last minute and it was impossible have a stable work schedule due to last minute changes and no stable scheduling duties for managers

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