Pros
The obvious; you can set your own hours working from home. Take as many or as few calls as you want. I worked as a contractor doing remote support for Geek Squad. You are paid (in theory, see below) per successful session.
Cons
I was paid once every seven weeks or so. It is outrageous to wait well into the next month to be paid for the previous one. When I continued to receive 5-star ratings for my services from customers, I was sent an email that accused me of manipulating, exploiting the rating system and to stop doing it. It was after this that my sessions began to be audited, and I was denied hundreds of dollars. Supportspace was convinced that I was not providing enough documentation of my work despite having written in great length what had transpired. It is maddening to think about how many painful hours I worked unpaid. Supportspace can pull the plug on your wages like it's nothing.