The Worst Hospitality Management Company - Anonymous employee Superhost Enterprise Employee Review

Good pay, nice people. Hard workers!

Some challenges due to typical hotel staffing issues

Not one single pro while working at the corporate office. I imagine it is even worse on the property level.

SuperHost Hospitality engages in highly unethical practices from the outset. Upon joining the company, I was instructed to memorize the owner's last name and ensure their removal from financial reports. Additionally, we were compelled to cover 401K plans for the owner's family members, despite only two of them being employed. My supervisor brushed off these actions as a "gray area" legally. The company's benefits package is dismal, merging PTO, sick leave, and vacation days, with a meager accrual rate for PTO. Insurance benefits come with exorbitant deductibles. Salary ranges are non-negotiable and often fall below industry standards. High turnover is rampant, with three HR coordinators cycling through in a year and frequent changes in general managers at properties. Stability and employee respect are conspicuously absent. Management mandates on-site work, even though most corporate staff operate remotely, and those seeking accommodations are subjected to mistreatment and gossip. Despite promises to curb nepotism, the HR Director contradicted this by hiring their mother-in-law for a corporate role within weeks of the pledge. In summary, I strongly advise against seeking opportunities with SuperHost Hospitality, no matter how desperate one may be for employment.