Look At The Overall Rating - Anonymous employee Summit Credit Union Employee Review

1.0
10 Apr 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people you work with are it. Nothing more, nothing less.

Cons

To begin, I strongly suggest that you look at the overall rating for Summit Credit Union, it tells the true story better than anyone else can. However, I am happy to provide my insights as well in hopes it will help others. Summit Credit Union operates much like a cult. You are indoctrinated with their moral standing and made to believe you are making meaningful change in your community. The reality is, Summit Credit Union is steamrolling their way towards being as much of a monopoly in Wisconsin as possible. The idea of meaningful change is simply not true. From making employees defend ridiculous rates to defending the company as they take unneeded social stances, you will find yourself defending Summit Credit Union far more than they will defend you. The Senior Management is like the days of the banks “good old boys/girls club”. Speaking out is punishable and will result in being blacklisted from future opportunities. This has resulted in a stagnant culture that relies on old values versus enhancing the Credit Union movement. You will find yourself driving all over the state to attend mandatory Senior Management Updates where people making so much more money than you ever will telling you about how great it is to be part of the organization. Time away from family, limited paid time off, no sick leave and benefits that continue to dwindle all to benefit the bottom line. Employee Resource Groups continue to have their budgets slashed while the CEO pay continues to rise. Speaking of which, public information from Summit Credit Union’s 990 from show Kim Sponem taking in over $2.1 million dollars. Other Senior Management are reported on this tax document as making $700,000 or more a year. This is while Tellers make $15.00 an hour and other professional Bankers make $30.00 an hour. The reality is Summit Credit Union loves to “talk the talk” but when it comes to employees it trips over its’ own feet. Culturally, Summit Credit Union has become too big to really care. They only worry about the health of the organization and not about the employees that make it what it is. They hit all the buzzwords, but fail to actually live what they want the public perception to believe they do. A great example is of competitors eliminating fees like NSF Fees and Overdrafts. Summit Credit Union chooses not to do so due to the inconceivable amount of income they make from this practice which hurts low income portions of our community the most. This is truly all you need to know about the reality of working at this company. Executives make people uncomfortable including, in my experience, using language and terminology not fit for today’s workplace. Fear and scare tactics are like Well Fargo of old. In fact, you might be better working for a national bank than this particular credit union. Human Resources is a nightmare. People making extremely questionable decisions while also not advocating to protect employees. It’s the same as every business that has grown too large, they only care about protecting the business and not the employees. One HR employee consistently misgenders people and doesn’t seem to understand even the basic concepts of how to handle complaints. If you dare to complain, your complaints will go unanswered and no rational research will be done. You will become an outsider for daring to stand up for what is right. Given the amount of competition breathing down Summit Credit Union’s neck, I fully expect that they will find themselves loosing market share quickly. Long story short, if you read off all this, I applaud you because you are doing your due diligence. Take it from my opinion shared here, you are far better off avoiding giving your talent, your passion and your time to an organization that isn’t this big and isn’t run by people who only care about how much money they can earn without being questioned by employees or the public. Do not work here.

Explore other reviews about Summit Credit Union

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits Community Employees Values Atmosphere

Cons

Leaves a lot of room for interpretation

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Summit Credit Union Response
1w
Thank you for sharing your feedback. Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. We are thrilled to hear that you find your relationship with Summit rewarding and that our values and work environment resonate with you. Your commitment and dedication are essential to our ability to provide a positive experience with your fellow employees and service to our members. Your comments are appreciated, and we look forward to continuing this journey together.
5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very positive atmosphere & welcoming during training period at HQ. Trainers are very knowledgeable & easily approachable. Staff at branch are also very supportive & helpful with continued training. Company as a whole is very invested in the wellness of their members & employees equally. Best decision I made in going back to financial industry after being in retail 25+ years. Summit definitely listens to their employees & is very open to many ideas on how to better the credit union. I have enjoyed company meetings & celebrations, they really keep you engaged in the networking functions or training sessions. Highly recommend.

Cons

Some branch locations not available in certain areas. But I know we are still growing and will eventually expand.

avatar
Summit Credit Union Response
3w
Thank you for sharing your feedback. Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. We are thrilled to hear that you find your relationship with Summit rewarding and that our values and work environment resonate with you. Your commitment and dedication are essential to our ability to provide a positive experience with your fellow employees and service to our members. Your comments are appreciated, and we look forward to continuing this journey together.
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