Pros
Benefits and Profit Sharing, PTO.
Cons
Not only are you expected to do your “titled” job, but you will also “help” the Contact Center every day in only 8 hours. No overtime. Having time to “help” is one thing, but when you cannot keep up with the job you have due to staffing shortages, expectations at Summit are unrealistic and unattainable. Employees are leaving in large numbers every month. What does that tell you? The poor new employees are not trained properly and are miserable. Recipe for disaster. How is Summit going to succeed with no “seasoned” employees? They are leaving due to burn out. Not only do the employees suffer with this recipe, but so do Summit’s members. Can someone please tell upper management to fix the broken wheel?