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      SugarAI

      Engaged employer

      SugarAI reviews

      Not what I'd hoped - Anonymous employee SugarAI Employee Review

      2.0
      4 Oct 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good size company, not so big that you get lost in the shuffle, not so small that everything is held together with chewing gum. The variety of snacks come in handy if you have sufficient willpower. Work-life balance is pretty good for most positions. Although like anywhere we have the occasional bad egg, most folks are nice. Interviews are easy, as are reviews.

      Cons

      The company has not taken off like it should have. Competition, bad management decisions, and executive churn all contribute. Generally speaking, it’s not an environment that supports and values employees. The physical work space, usually just a table in a bullpen, is a great example. People figure this out pretty quickly, and the ones with options seem to move on. Employee turnover is high, and the upper managers that haven’t figured out the value in retaining good people are killing the company. Many of us share info with each other. Some departments do a pretty good job of backing their people (Support, Dev), some are the opposite (G&A, Sales). The negative impact the CFO had on the people under him has been astonishing to those of us watching, though somehow he continues with impunity.

      avatar
      SugarAI Response
      9y
      Thank you for your feedback, as your input is valuable to us. Your feedback will be shared with management. Sugar is in a pivotal time in our company's evolution, and with this comes necessary change in order to propel forward. Addressing your feedback on the work space, we are excited to open up the additional, modern office space in Cupertino this month. We realize people work best in various environments which is why we provide options - open space as well as quiet rooms. Our people are our success, and we will continue to listen and strive for positive change.

      Explore other reviews about SugarAI

      5.0
      26 May 2026
      Senior director marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      1. High strategic visibility 2. Opportunity to build leadership muscles 3. Freedom to create

      Cons

      1. Operating sometimes at a higher level than title 2. Filling multiple gaps simultaneously in the organization due to it being a smaller company

      5.0
      20 Apr 2026
      Senior recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      The best part of Sugar has always been, and continues to be the people - we hire and value people who are autonomous, process improvement-minded, passionate and collaborative. It has been exciting seeing how we invest in AI as a tool and form of development for teammates so we are comfortable and knowledgeable about the impact it can make in our daily lives, and by extension, for our customers. I've seen an increase in employee recognition, with concrete examples celebrating how and why the teammate made a difference. I think we have really great benefits with affordable health, Unlimited PTO, flexible wellness program. Absolutely love how international we are and seeing people share their holidays and celebrations. And then looking forward, SugarAI is re-defining our positioning and category in the market - moving away from CRM (system of record) and pioneering Procession Selling which focuses on proactive guidance. Exciting to be a part of a company that is pioneering a new category in our industry.

      Cons

      The groundwork to relaunch has included critically assessing our systems/processes, investing in a new vision and executive team, priortizing different skills (e.g. expansion in CS, AI in Eng/Product, operationalizing vision in C-suite), getting honest about what is/is not working based on data/metrics and in a word - change. I would be lying if I said the changes haven't been frustrating or unfortunate to portions of our employee population - but the reason why I am still here, soliciting and advocating for people to join is because I truly believe in our vision and have a ton of faith in the executive team who are more ambitious, structured, scrappy and knowledgeable than we have ever had before. In a nutshell - we are going through growing pains, but we already see the green shoots indicating we are on the right path, and I think the next part is the exciting bit where we execute and watch our work disrupt the industry.

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