Pros
Ok benefits if you never get sick or have to go to appts.
Cons
They first off get you in by completely lying about the job. From what you do to when you do it. Being a customer for 20+ years I figured that they pry treat employees pretty well like they do their customers. Boy was I wrong. You apply for a job, get told all these wonderful things, leave a company you been with for years to be disappointed. You are told there is such a great training program. It is truly an adult daycare where you learn nothing but what you read yourself. First 2 weeks one of trainers told us flat out it don't matter what you was hired for once you sign up state farm can tell you to do whatever they want, or bye. Once you are out of training the nightmare begins. It is like a sales job with all the metrics you have to hit, that are quite impossible. Let's start with the premier service program they force us to push on the customers. 90 percent of the time it is not even an option to offer, but that's your fault some how. The way it is pushed so hard really makes you wonder if there is a kick back. Same way with their live inspections they require. How can it be an option when it's only roof damage. You also have requirements to answer your phone. This is a pretty easy one for anyone if it was not set up for you to fail. For some reason state farm does not have the technology to tell when you are on a required break or even when you are clocked out. How they can not add code in to read when your supposed to be on breaks that they schedule for you is a little fishy. As for your breaks. They tell you when to take them and if your off by a minute you get pinged for it. You even get pinged for taking PTO. Seems like everything is set up from the start to always give them a reason to let you go. In a way this seems illegal, you punish us for being on required breaks or even when we are off. For the most part the people are decent. That being said it does not mean that the should be leaders. Most the leaders really know about claims in their own ways. But the promoted to many people that do not have what it takes. The leaders are taught to lead with the check mark system. Did I pretend to care for an employee this week? Did I pretend like I wanted them to succeed? Check and check. You ask a question get pushed 20 different ways with 20 different answers and never which one is correct. There are so many more problems that just get ignored. If they really wanted to retain people like they claim. They would read these reviews and actually address them. But you will not see that happen because these are all ways to save the customers money is what we are told. I'm sure the customers would be really thrilled to see their premiums go down instead of the millions if not billions to have a banner at every sports event. Unfortunately I am stuck here till I can find my next career opportunity. But the company will be loosing about 20 policies total between me and my immediate family for sure. That does not include how much we all spread the word about how you treat your employees like slaves and don't respect them one bit. Only way to survive in this company is to give up your life and devote every waking minute to the company. The employees should really unionize as the things you do are very unethical and border line illegal.