Good place but getting worse for those who don't want to climb the ladder - Claim Representative State Farm Employee Review

3.0
5 Jul 2010
Recommend
CEO approval
Business outlook

Pros

- Very nice people work there - OK salary - Very good work/life balance - Good job security (as long as you don't mess up in a big way, it is unlikely you will lose your job)

Cons

- Claim process is becoming automated, which makes claim adjusting boring and repetitive for employees - When I left the company, they were only hiring people with foreign language skills, so opportunities for people who only speak English was limited - Lazy front-line managers (claim representatives work harder than their managers, which leads to resentment)

Explore other reviews about State Farm

5.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for great work life balance and benefits

Cons

No cons at the moment

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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