Pros
*Guaranteed hours *Coaches are great *Good support system
Cons
*Systems and apps that you use barely work, causing longer than usual calls which aggravate customers *Equipment is really old and the cheapest around so it's very slow and not the best. * Customers are evil to say the least. I had a woman threaten to track me down and do unspeakable things to me. *You only get 30 seconds between calls. Most call centers offer 1 to 2 minutes. You have barely any time to make notes about customers. *I was told I was strictly video cable repair. Was expected to do billing as well without prior knowledge. *My trainer was fantastic and did her job well. However, the curriculum does not prepare you for the job. *They measure your talk time vs customer talk time. If you know your way around the customers equipment, then you are knowledgeable and require less details about the issue since most issues are the same each call. I understand that asking probing questions gives you a better idea and a bigger picture, but after 100 calls you can get the idea of what the issue is without asking unnecessary questions. And the funniest part about that is that they expect your average call time to be low...the math does not add up. Again, they are doing their job but the requirements are asinine. *Longer than usual waiting period for benefits and PTO.