Wonderful but difficult - Customer Servie Representatitve Starling Employee Review

Amaizing people Good benefits Flexible working hours

There is nothin I can think of at the moment.

It is a strong platform and the customer is clearly important to the business. There are also good, hard-working people across the team who care about doing a good job and stay professional despite the environment.

The problems in finance come from the very top. Too involved in day to day detail, do not give people enough room to do their jobs, and create an environment where people do not feel comfortable speaking openly, questioning decisions or raising concerns. The culture feels controlling and very low trust. Pressure is high, but support often feels very weak. Good and respected people have left, and that says a lot about the current environment. People who work hard and add value do not always feel properly supported. The day to day approach creates uncertainty and stress where it should create clarity and confidence. There is also a gap between what the top tier in finance says and what people actually experience. Talk about empowerment, wellbeing and positive culture does not match the reality. If those things matter, they need to show up in everyday behaviour. Too often, it feels like image over any substance. Overall, trust is very low, morale is poor, and open discussion does not feel encouraged despite employee survey feedback.