4.0
24 Jul 2017
Former employee, more than 1 year
Albany, NY
Recommend
CEO approval
Business outlook
Pros
Base pay plus commission for an average agent was around 45k. People call and you try to upsell them on the products. if grandma calls with a TV remote issue, you, as a sales rep, have to now sell her HBO,Cinemax, Penthouse etc.....(lol) Once you learn their archaic system the job was cake.
Cons
Before Spectrum took over TWC was the best but Charter Spectrum ruined everything, Policies are pushy for sales (which makes you money) and sometimes you encounter an issue and your mangers manager says tell the customer "oh well" and move on to sell sell sell!