16 Nov 2018
Spathe Systems Response
7yAs this is now the third time you have left nearly the same negative review, we will re-iterate our prior responses for the record.
The contract situation in this instance did not change from recruitment to departure, so our failure must have been in not succinctly explaining the nature of development contracts in the Information Technology space. In the future we will be sure to carefully explain government contracting cycles to all individuals, regardless of what their claimed experience would indicate they understand.
Company policy on training is centered around the benefit of that training to the customer. In this instance, we had the Original Equipment Manufacturer (OEM) providing direct support to the customer as a subcontractor – so training our employees would have provided no benefit to the customer at additional cost. Additionally, you were not offered a “clearance upgrade” as that is not something a company can offer. Positions require clearances at a level determined by the customer, not the company.
We worked hard in 2018 to provide a tremendous benefit expansion for all employees, including:
- Company Paid Life Insurance (was offered in 2017 but amount was tripled in 2018)
- Company Paid Long and Short Term Disability Insurance
- Additional time off (employees now start with 10 Vacation Days, 5 Sick Days, and 10 Holidays)
- Improved Medical/Dental/Vision Insurance offerings
Employees were actually given about 2 weeks’ notice regarding the insurance plan changes. During that two weeks, we held an open enrollment meeting, outside of business hours, which explained the 3 levels of insurance plans. This was still a shorter time than we would have liked to have been able to offer, however we believed that the expanded offering was worth the hassle – we did not want to have to wait a year to expand employee benefits.
It is not true, nor will it ever be true, that we would let insurance ‘lapse’. That will never happen. Employees that failed to fill out their elections would have been enrolled at the same coverage level they had prior to open enrollment. This was communicated to all employees, on company letterhead, two weeks prior to the elections period. It is true that we had a short turnaround time of 2 days to fill out the election documents, which was also shorter than we would have liked and something we will be sure not to repeat.