Don't waste your life here - Technical Support Representative Solera Employee Review

2.0
24 Apr 2025
Recommend
CEO approval
Business outlook

Pros

- Fantastic starting pay when hired(dependent on hiring manager) - Decent training and onboarding (before you're thrown to the wolves) - Tons of resources everywhere to succeed - Quarterly bonuses(when they actually get sent out) - Decent insurance and benefits options for full time employees

Cons

- No raises or promotions or even cost of living adjustments - been with the company for 3+ years and I have had one raise that was less than a dollar. - I have been promised a raise and promotion for literal years - This company doesn't care if you aren't able to eat or provide for your family, - If you bend over backwards and carry your team through challenges you're likely to get harassed and bullied until you step back. - People are quitting everyday and still there is no movement. Its because the company only cares about their profits. - They swap around management constantly because they don't want to give out raises, so even management is there begrudgingly and without adequate pay for the work they are doing. - They cross-train people that they feel don't carry enough weight for their home team - which creates MAJOR issues, the cross-trained people NEVER get enough training to succeed and end up causing more issues for the people trying to keep everything functional eventually driving customers to our competitors because they can no longer get reliable support.

Explore other reviews about Solera

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

None that I can think of... I was hopeful this would be a great opportunity to step into the field and help customers but unfortunately that was far from the case.

Cons

- high turnover with both management and account managers - very little support and training - no meaningful strategy - disconnected teams and leadership - impossible to hit OTE due to dwindling customer base - NO sales team in areas to help grow pipeline

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