Pros
Unlimited PTO, up to manager to let you take it. So far none of my time off has been denied. Good direct manager that is flexible with my schedule. Previous manager in last position was good, just stuck hard to set policies and procedures. Full remote with no expectation to go to a nearby office ever. Not too much down time; always have something to do but never forced to work overtime. Most people are good to work with.
Cons
Upper management constantly making changes to the process for those below them without any regard to how inefficient and redundant the changes, new policies, and new processes are - all in the name of micromanaging by upper management… yes even over lower managements heads to the regular joes doing the customer facing work. Seem to be in a hiring freeze most of the time even though many people have been leaving the company, so slack is having to be picked up by those left behind. Expectations of internal meetings having to have camera on at all times or being counted as absent from the meeting, even if you attend the entire thing. My manager does not enforce this but it is enforced at company wide meetings or ones with upper management.