30 Jan 2022
SofterWare Response
4yThank you for feedback and years of service with SofterWare! We completely agree that we have the friendliest people working at SofterWare; they are consistently cited as one the best reasons to work here. We also appreciate you recognizing the great benefits we provide, especially our generous PTO and unique profit sharing program. Every full time employee with more than 3 months of services gets a monthly share of those profits.
We’re sorry to read about your perception regarding accountability of staff and management practices, and we take your feedback seriously. We encourage all staff to share their concerns, and if those concerns are with their supervisors, then staff are encouraged to reach out to Human Resources or senior management directly. Full confidentiality is kept if the employee desires it. Once reported, our policy is to address those concerns immediately, and work with all parties to resolve those issues. It's vital to us that our staff feel there is accountability regarding all employee behavior and actions, and this includes management.
You rightly observed that our 40+ year history includes a family-like atmosphere as a core value. Before “work/life balance” was a term, SofterWare always recognized the need for flexibility in hours so staff can be there for their family and important moments in their lives, to deal with health issues, and to show general care for each other as a family would. As we’ve grown, we’ve tried to instill that in our company so it wouldn’t be lost. Covid has certainly presented some challenges, but we worked hard to keep that flexibility and connection to each other. There are many people who still love working here, but your advice is well taken: we can always do better, and we will pass this feedback on to the entire senior leadership team. Thank you for taking the time to share it, and thank you again for your years of service here. Best of luck in your new endeavors! - Mike Sernoff, Senior Vice President