Pros
Most of the people there are really great to work with and will go out of their way to help you. Initial training is great, you learn a lot and it's definitely a sink or swim culture which is also helpful in learning things quickly. The company is very good about promoting from within.
Cons
1. The owners do not follow their own team values. There is little to no trust in employees which is evidenced by very micromanaged procedures and policies meant to keep employees in line and can create a Big Brother-like feel to the office. 2. Most employees are very over-worked. This leads to very high employee attrition and can also lead to very high customer attrition. It certainly leads to worse results and care being given to clients. 3. Owners are the definition of insanity - they keep doing the same things over and over and seem surprised that things don't change/improve. Employees still feel underpaid and underrecognized and Account Managers still get annoyed when they are assigned a terrible client that should have never been sold. 4. Hardly anyone in Executive Management has any experience outside of this company so they don't have a great understanding of how to run a business properly. 5. Absolutely everyone is expendable to the owners.