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      SoFi

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      SoFi reviews

      Overall Great Place to Work with Minor Issues - Quality Assurance Specialist I SoFi Employee Review

      4.0
      28 Dec 2024
      Quality assurance specialist i
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Feedback is valued so much that it's practically compulsory. 2. Company "lives" by its core values. They don't feel like hollow ideals we never deliver on. My favorite is: "Do the right thing. If you’re not sure, do the harder thing." 3. Surprisingly less evil than most finance companies, with a focus on member success. When I was in a customer "facing" role, I always felt like advocating for the consumer was both welcome and desired. 4. In the last few years, the company has shifted to a strong emphasis on employee development and internal promotion. I have two hours of paid time per month to work on external skills training (formerly Udemy, now through LinkedIn). 5. CEO has placed a focus on developing excellent corporate culture from day one (early 2018). 6. Medical benefits are above average. Other myriad benefits are available with varying cost reductions, but the free Gympass (now Wellhub) membership and discounts for family members are a nice bonus. 7. DEI is strong in multiple ways. SoFi accommodated my disability with no fuss or pushback, and there was no underhanded reprisal like being flagged as a "problem employee" who needs to be "managed out of the business" with excessive criticism and documentation of every possible perceived failure. *I cannot emphasize enough how valuable that is. 8. Depending on your location and role, many positions are fully remote or on a 2:3 hybrid, including low level operations employees. 9. Unless in a rigidly scheduled role, like customer "facing" roles, schedules are very flexible when needed. I've split my shift for a medical appointment on several occasions. 10. Good amount of PTO for hourly employees with modest increases every year to year 6 (I believe). Exempt (salaried) employees have essentially unlimited PTO within reason, as long as business continuity is maintained. 11. SoFi recognizes that good ideas come from all levels. First hand insight is valued, and appropriately escalated to stakeholders. That's not true for many companies, where lower tier employees are essentially told to leave thinking to the almighty middle management.

      Cons

      1. Feedback is valued so much that it's practically compulsory. I don't always have something to say, but I feel more or less forced to think of something for the quarterly surveys, even if its relatively inconsequential. 2. Average cost of living in my city has outpaced my wages by ~6% over the last 4 years, while my rent alone has gone up ~11.67% while remaining below the median. 3. Slow downsizing followed by COVID resulted in the closure of the CA operations office. Although this means I'm now fully remote (which is nice), advancement opportunities are significantly limited by location requirements, which is discouraging. This could be a factor for new hires who are fully remote. 4. Rapidly increased outsourcing of lower operations roles, particularly customer service. The company insists onshore jobs are secure, but it's very hard to trust that completely. 5. In spite of a focus on employee development, additional training in my role has been sparse. There are very good reasons for this, not the least of which is upheaval caused by promoting from within (which is a good thing overall). However, it is still an opportunity for improvement. 6. No 401k match, and I haven't received RSU's since my original grant when hired, all of which vested years ago. This is probably not true for employees outside support roles, but I don't really know.

      avatar
      SoFi Response
      1y
      First and foremost, thank you for the 6 years you've dedicated to working at SoFi. We sincerely appreciate you taking the time to leave such a detailed and thoughtful review of your experience at SoFi. We're thrilled to hear that you value our culture of feedback, commitment to our core values, DEI efforts, flexible work options, and focus on employee development and internal mobility. We've intentionally built a people-first culture, so it's incredibly rewarding to know that our efforts to create a supportive and engaging workplace are making a positive impact. We truly appreciate your candid feedback, as it helps us understand where we're succeeding and where we have room for improvement. We are disappointed to hear your concerns about compensation and training opportunities and that your experience is not meeting your expectations in these areas. We're continuously exploring ways to enhance our learning opportunities and make them more impactful, and we appreciate your suggestions on how to improve the survey process and training ROI. As you mentioned, our compensation team is actively working to ensure our pay structures remain competitive and equitable across locations, but we encourage you to discuss your experience and concerns with your manager or People Business Partner. If you are open to it, we'd like to connect 1:1 to better address your concerns. If this is something you are interested in, please reach out to glassdoor@sofi.org. Thank you again for sharing your experience. We're glad to have you as part of the SoFi family and your commitment to helping us make SoFi a great place to work. Take care.

      Explore other reviews about SoFi

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      5d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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