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      All show no substance - Relationship Management Consultant SoFi Employee Review

      1.0
      29 Mar 2018
      Relationship management consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some great benefits like the monthly contribution to your student loans and the food card.

      Cons

      There are many "incentives" the incentives are usually not paid out or not in a timely manner, and when you ask about the status management will always "get back to you." The food card is sometimes not paid out to you for at least a few days even though they are supposed to be loaded every two weeks. There are very strict rules, for instance if you have to urgently use the restroom, and it is not one of your scheduled breaks, it is likely that work force management will call your manager to make sure everything is fine, in some cases even if it is under 4 minutes. There is no leeway when it comes to breaks. You are to put customer service first, and if a customer takes up your break then you get no break. I did not receive my dental insurance cards until after I resigned, 8 months after my start date. Upper management does not care for you at all, they brush you off, in some cases management will not even take manager calls because they simply "do not want to."

      avatar
      SoFi Response
      8y
      Thank you for taking the time to share your review. It’s unfortunate to hear your experience was not more positive during your tenure at SoFi, but it’s valuable for us to hear all perspectives from both current and former employees. I can assure you that this is not the experience we want anyone to have at SoFi, so I made it my responsibility to investigate your concerns more closely. We appreciate our employees and are intentional about acknowledging a job well done. To reward our top performers, incentive bonuses are received on a quarterly basis. We pride ourselves on our generous meal card benefit which is guaranteed to arrive in our employees’ accounts on a bi-weekly basis, which is the Monday following a payroll date. There are occasions when our meal card benefit may arrive early, which is always a pleasant surprise. For our employees’ convenience, our dental cards are not needed to receive service, but can be downloaded from an online portal. Our management team has a strong commitment to both our employees’ safety as well as servicing our members and are expected to assist when available and needed. It is our managers’ responsibility to have a pulse on how our members are being serviced; However, if an unscheduled break is needed, a break is granted. Please don’t hesitate to share more thoughts with me by sending an email to tflood@sofi.org. Improvement is an ongoing requirement at SoFi, so I appreciate your feedback. – T. Flood, HR Business Partner

      Explore other reviews about SoFi

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      3d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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