Great support and training, but callers can be challenging - Virtual Receptionist Smith.ai Employee Review

Training is excellent. The trainers really have your back to make sure you are ready. The communication with management is also excellent. They respond quickly to any concerns you may have. The flexible schedule is awesome! I can honestly say I enjoy my job and working here.

I haven't came across anything I would consider a con.

Strong remote work culture in the earlier years with supportive colleagues and real opportunities to develop communication, sale and client-facing skills. Leadership previously gave and encouraged motivated people genuine chances to grow regardless of background. The experience helped build a solid career foundation and resume for anyone entering sales or receptionist/customer services roles.

As the company scaled, the culture shifted toward more corporate and numbers-driven priorities (which in itself is understandable from a scaling perspective for a growing org). However, over time some employees felt there was less room for human flexibility, mentorships, or context around temporary performance dips and individual circumstances. Several long-tenured contributors appeared to feel increasingly interchangeable rather than invested in, while decision-making became more centralized and detached from the day-to-day realities of certain teams. This reflects both personal experience and sentiments heard through ongoing professional networking with colleagues in the same roles and industries.