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Smile Direct Club

Is this your company?

It was good while it lasted - Smile Guide/Dental Assistant Smile Direct Club Employee Review

3.0
25 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Great pay, excellent manager… first years open they were great, then company went public and it all went down hill from there.

Cons

Last couple of years open they only cared about money and not the employees or their customers. Customer service was so bad and they would not improve it. Doctors approved horrible treatment plans for a check and not the well being of the customers. Doctors also messed up customers bite with little to no improvement. They also record every appointment to save them legally…

Explore other reviews about Smile Direct Club

5.0
6 May 2025
Recommend
CEO approval
Business outlook

Pros

Good company I enjoyed working there

Cons

No cons good company I enjoyed it

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The pay was nice, and the schedule was really good. Monday through Friday was about as good as it could get, especially given the industry.

Cons

Pretty much everything else not listed in the Pros. Management was the reason this company went out of business. They lied to customers about almost everything they were providing, and scammed them out of money when the customers didn't want to continue treatment with the company because it wasn't doing the job it was supposed to do.

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