Dear Lord Do Not Work Here - Guest Service Expert Smashburger Employee Review

1.0
20 Feb 2019
Recommend
CEO approval
Business outlook

Pros

There are literally none. I would say the 6 month raises but they don't actually do them. Or they do the first one and you'll never get another one again

Cons

Smashburger is the worst place I have ever worked at. In the Medford, MA location, employees would be hired and leave within at most 3 weeks. The turnover rate was over 9/10 employees. The only people who stay for more than a month are the managers. I worked here for 8 months because they tricked me into thinking they cared about me when they really didn't. I finally quit almost a year later and I will spend my talent elsewhere. Working at Smash was hell. Wouldn't recommend to my worst enemy

Explore other reviews about Smashburger

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Relatively flexible schedule... coworkers were great too

Cons

Very demanding as you are usually the only person performing in one area. Mgmt is typically reluctant to help.

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