Mixed Bag - Account Executive Smartsheet Employee Review

2.0
9 Jan 2025
Recommend
CEO approval
Business outlook

Pros

- Work life balance is nice. Decent career growth potential (if management likes you)

Cons

- Awful management. I have never been so belittled before in my life, by anyone. It felt like I was getting bullied or in an abusive relationship...? Was so strange, considering I am a full grown competent adult who was succeeding at their job. I am confident and sound enough to remove myself from the situation and not try to win these people over. I would suggest looking elsewhere....

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Smartsheet Response
1y
Thank you for sharing your feedback. I hear your concerns about management, and I appreciate your openness. There's always room to improve how we support and lead our teams, and I'm committed to fostering a leadership culture built on trust, where everyone can thrive. I’m sorry to hear this wasn’t your experience. As Smartsheet enters its next phase of growth, it’s essential that we move forward together, grounded in respect and collaboration, to drive our collective success. Your insights will help us take steps in that direction. Please feel free to reach out to people@smartsheet.com if you'd like to share more about your journey with us. Thank you for your time at Smartsheet. – Jake Mars, SVP, Large Enterprise

Explore other reviews about Smartsheet

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
1w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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