Pros
The mission for the company is good.
Cons
Coming from the legal department, I observed multiple practices that were deeply concerning from both a healthcare ethics and compliance standpoint. There were repeated situations that raised serious questions about legality, accountability, and governance.
The executive leadership team is fundamentally misaligned with the rest of the organization. Decision-making at the top often felt disconnected, inconsistent, and uninformed by the realities of day-to-day operations. Policies, particularly around PTO and benefits for lower-level employees, were changed multiple times with little transparency, creating instability and eroding trust. Leadership frequently said one thing and did another.
Opportunities for growth were extremely limited. Rather than developing talent, leadership allowed certain directors, particularly within the patient and call center teams, to operate without oversight. These individuals created toxic environments, spoke about employees in an unprofessional, almost high-school manner, and ultimately drove out more than 15 staff members.
Several leadership roles appeared to be filled based on personal relationships rather than qualifications or performance. For example, overseeing a department of 40+ employees and representing a core function of the company requires proven leadership and operational expertise, not unrelated prior experience. This lack of qualification directly impacted morale, retention, and departmental effectiveness.
Additionally, poor management within call center operations led to significant inefficiencies, slowing patient funneling and costing the company substantial revenue. These issues persisted despite being visible and correctable.
Overall, the company prioritizes personal connections over merit, consistency, and accountability.