Mngmt = Failure - Anonymous employee Signature Hardware Employee Review

I’ll start by saying that I have no intention of leaving my job here at Signature Hardware. There is no other company that pays as well as Signature in my area but from the start it was obvious that this company just patches bullet wounds with bandaids as the go. Starting with what they call training. Our trainer wasn’t equipped to be teaching us (while he was awake) and since training many things we learned had to be corrected or completely dismissed, making our jobs extremely stressful. It’s not just training though, we get SO MANY emails. Every day a manager will come out with some sort of procedure change which then gets holes punched through it and the change to procedure is changed again. In customer relations there is one director, one manager, four supervisors and five leads. With that many people in management they should be able to manage better. Now we have been forced into mandatory overtime but the manager leaves at 4:30 on the dot every day. Every. Day. There are other things that are unfair too like giving preferential assignments to certain employees, not training everyone on the same things or giving positions in B2B and the showroom to people without posting the position or interviewing. It makes it impossible to advance if they don’t treat everyone the same. The facility needs some attention too. The public women’s bathroom closest to the call center provides no privacy at all. There are such big gaps between the door and the stall wall that you can make eye contact with the person walking into the bathroom while you’re on the toilet... and that gap is also perfectly aligned with the center of the toilet if you know what I mean. It’s humiliating but with only 10 minutes for breaks you don’t have time to go to one of the other bathrooms. There are also signs everywhere telling you what not to do. They posted coffee etiquette rules, bathroom rules, refrigerator rules, microwave rules and then there’s always the “do not touch!” that pops up here and there. Nothing is ever clean either. We don’t have a cleaning staff. I’ve only ever seen the call center vacuumed once and I’ve heard from other people that there is black mold in the walls and that’s why everyone around here seems to get sick so often. The call center is also filthy with stuff everywhere. It’s essentially one large room crammed to the brim with desks, not cubicles and although we get an email every time we make a tiny mistake nobody holds anyone accountable for keeping our shared space clean. In fact, one of the supervisors is the worst offender. He has two desks covered in junk and it spills over to the floor and surrounding area.