Pros
When they get it right, a sold service can be detailed enough for a successful delivery. They have great ideas, but don't know how to enable them.
Cons
I received an 'Exceeding Expectations' for my first annual performance review, and then I was fired in the same week. As part of internal servicing, I was 100% client engaged and was expected to collaborate on identifying and defining what Digital Transformation was for the BU/BL leaders. I was asked to support the BDMs with GTM content. A BDM, using Hubspot asked me to create content for a prospective client following their request for "Digital to the Core". I asked to discover as much as possible, only to get a response of "the prospect read a book called 'Digital to the Core' and said "that they want it, I don't have any more info, go and discover it". With this level of ambiguity, I did my due diligence and researched all aspects of a GTM pre-sales presentation content and presented my DRAFT back to the BDM... silence, I followed up for clarity; is this what you were looking for? Is my messaging inline with yours? Silence. To be followed by a last minute invite to meet the Partner in 30 min. To which I was told "the quality of my work was poor", to which I en-queried "don't I get feedback from a submitted draft?". Since then I have been ghosted. Even my engagement director has not acknowledged me. USA, don't do it.