Great for those who want to grow - Escalated Support Shopify Employee Review

4.0
6 Mar 2019
Recommend
CEO approval
Business outlook

Pros

- You get to chat with anyone at the company. This is huge. If you know why you need to reach someone, you can do it without emailing. Making connections is easier since everyone uses a singular communication medium to some degree - Benefits are fairly comprehensive - Stock options are real - Great for people who want to learn and grow in tech. The opportunities are there if you understand where you are, and make the connections you need. Lots of mentorship opportunities if you seek them out. - Coworkers are passionate about their projects, and about improving the product.

Cons

- Sometimes everything feels like a chaotic mess in an IRC chatroom, but this is quickly rectified. - Work life balance is easy to upset due to the "always on" nature, and the generation that grew up chatting. - There is a `koolaid` factor, but identifying it helps restrict how it affects your outlook.

Explore other reviews about Shopify

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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