Going down hill at an alarming rate. - Customer Success Guru Shopify Employee Review

Vastly micromanaged with breaks being policed. Increasing time on live channels - phone, emails and chats in an attempt to compensate for the chaotic queue's. No room for growth or advancement even though there is continuous talks about where you see yourself in the company and whay skills you want to hone to get there. Lot's of vague answers for rapid fire decisions that are disguised as one of their core values "thrive on change". This is really an attempt to change the entire anatomy of the position and pile on more reaponsibility with little to no compensation or recognition. There is also a general unrest amongst all of support as there has been no attempt to reconcile these changes. Guru's are being put on performance plans left and righ and the entire grading system to review our performance has become overly obsesssive and nit picky. You feel as if there is always something wrong with your work, even if you're deemed a high performer. We are not robots. We are doing the best we can, but we're starting to burn out and no one seems to care enough to make a change.