The role is stressful and emotionally draining, specially when dealing with rude merchants or when you don't get the help you need during a live contact. Very fast path and a good bit of workload everyday, which frequently leads to staying overtime to finish your queue (a few extra hours per week, specially during the first months). This is accepted and reenforced (get s**t done, even if your shift is over).
Only the lunch break (30 minutes) is scheduled. You can take small breaks after informing your squad and if the queues allow it.
It seems that Ireland does not have many opportunities apart from being a guru. No multilingual roles despite being a company operating worldwide and having a multilingual customer base.
I can see why some employees may quit around the 6 months mark as this is not a sustainable long term role unless your personality is really fit.