Arrogant and inexperienced management and lack of focus - Anonymous employee ShopRunner Employee Review

1.0
28 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The team on the ground is hard working and collaborative.

Cons

Complete lack of transparency from management Lack of direction and focus All execs are new and most are inexperienced in e-commerce Very top heavy company, lots of unfocused ideas at the top without a team on the ground to execute Lack of vision Lack of employee support

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ShopRunner Response
9y
Really disappointed to hear about your experience with us and certainly not indicative of what we're setting out to build. With a new leadership team, the focus is coming as the new groundwork is set -- sorry to hear you weren't able to be with us as we made the changes related to championing employee growth at every level and setting out to execute against our new product roadmap. The restructuring of our San Mateo office also made for some bumps as we moved headquarters to Chicago. Wishing you the best in future and only sorry we weren't a more positive place for you while you were here.

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5.0
17 Aug 2024
Recommend
CEO approval
Business outlook

Pros

has good work life balance

Cons

it was startup and had startup culture

4.0
3 Dec 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1.) The San Mateo, CA office is top-notch. Great location, with easy walking distance to tons of restaurants for lunch and post-work happy hours. 2.) Great group of people. Everyone working here seems 100% committed to producing a great product, and coworkers are always challenging you to be your best. 3.) Great work/life balance. Generally speaking, there aren't a ton of late nights or early bird meetings. Management understands we all have lives, because they do too! With such a shallow company, everyone from the CEO on down is on a first-name basis with one another.

Cons

1.) Although the office space is great, the building is a tad dated. The elevators are extremely slow, and it seems like there are always repairs happening on the dishwasher/AC/elevators/etc. Not necessarily a "ShopRunner" problem, but it definitely makes a difference in the day-to-day. 2.) No real feeling of company culture. It feels as though this is getting better, with increased company-wide meetings and more frequent happy hours but there is still a long way to go. A common mission statement would be nice. 3.) There is no sick-day policy, just a combined PTO policy. We have a very open-air office, and when someone comes in sick because they have a vacation coming up and can't afford to take a day to stay home, that affects the whole office.

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