*Hell* - Customer Experience Agent Shell Employee Review

1.0
12 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Living Wage Employer, Training when the trainer could be bothered to turn up.

Cons

Awful manager focused on stats, stats and stats 4 managers in 6 months High turn over of staff due to stress and constant burnout High sickness levels on the team Told off if you start early or leave late but constantly told to go out and deliver outstanding customers service but then fired when your calls are too long.

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5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, work life balance, and benefits

Cons

Boom and bust cycles with oil price

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and good training program for new engineers

Cons

Shell sold most of their downstream facilities and their employees got stuck with the new owners

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