Great employees, but... - Anonymous employee Sharecare Employee Review

3.0
11 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Workmates PTO Ever changing environment Culture building events The fellow workmates are the highlights of working at Sharecare. Great PTO and the behind the scenes teams like HR, training and client operations do a great job of building the culture and trying to keep the issues away from frontline colleagues. Constantly changing environment for all colleagues, could be contracts, leaders, skills etc, etc.

Cons

Salary Lack of direction No clear 'Big picture' Salary is lower than a lot of the Nashville market. Although PTO time is very good some of the perks that were always associated with Healthways are long gone. Although the Sharecare app looks really promising, I would have no idea what the big picture goal is. Atlanta is the headquarters and Franklin is the call center, seeming like a necessity that is required at the moment. There have been multiple layoffs in the last 2 years and lots of times heads were scratched with those who were cut or kept!

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Sharecare Response
6y
We appreciate the review and we agree with you that we have some of the best coworkers! We also appreciate the shout-outs regarding our HR, training and client operation teams and the hard work that they do every day. We see you were in the Franklin office and hope you were able to attend some of the events our Care Crew has planned- they continue to work hard to define and grow the culture in Franklin and beyond. We do hope you provided all of this feedback during your exit interview, and wish you luck in the future.

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CEO approval
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Pros

Lots of guidance and flexibility

Cons

Little opportunity for growth after internship

1.0
13 Jun 2026
Recommend
CEO approval
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Pros

Great team and benefits enable personal growth

Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

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