Good but could be better - Hostess Setai Hotel Group Employee Review

Prestigious Work Environment: The Setai Miami Beach is a renowned luxury resort with a reputation for offering exceptional service. Working there can provide a prestigious job title and a chance to be part of an elite team.

As a luxury resort, The Setai sets high standards for guest service. This can create a high-pressure environment where you are expected to manage guest requests and issues quickly, which can be stressful.

Food, lockers, they clean your uniform

High-stress work environment with poor management support. Mistakes are often exposed publicly instead of being addressed professionally, creating a toxic atmosphere. Communication is unorganized, and staff concerns are frequently ignored. High turnover reflects the ongoing issues. The hotel looks luxurious on the outside, but the internal culture does not match the brand.