Amazing place to work - Anonymous employee ServiceTitan Employee Review

5.0
2 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are welcoming, kind, and willing to help. Everyone works hard and collaborates together. The offices are nice with great views and it's a plus to avoid commuting down to the west side/405 from the valley. Free lunch everyday and a fully stocked kitchen with lots of options. Casual dress code. Monthly All Hands meetings with transparent discussions with the leadership team. Orientation is the best I've ever experienced which includes a full hands on demo with the product. The tools provided to learn and grow your skills are also great. Values are being referenced constantly.

Cons

Growing so quickly has challenges. There can be friction between teams as everyone is trying to grow and get more done. With a lot of new people joining, there's a lot of training before the pain points subside. Burn out is a real thing, especially with the number of type A personalities here. Being distributed across multiple floors in the office building is inconvenient, but it seems like they're working on improving that.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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