Pros
There are many pros about working at ServiceTitan. As many others have said, the people who work at ServiceTitan are truly awesome and are probably the biggest reason for my 5 star review. I consider myself lucky because I do a ton of cross functional work and have formed "work friendships" with individuals on many teams. In addition to the great team, employees are truly empowered by their managers (and trusted). Other nice perks include free food, an awesome office, regular team outings, etc.
Cons
After reading a couple other reviews I was somewhat surprised that there was a sentiment of negativity regarding how sales driven the organization is and how some employees felt less appreciated than others based on what department they are in....and surprisingly I am NOT part of the sales team. I feel that individuals on ALL teams receive a ton of recognition and that there are constantly opportunities to put yourself in the spotlight, you just have to: Roll up your sleeves, work hard, earn your promotions (don't expect them) and realize that if you get to a place outside of your comfort zone that situations like this provide an opportunity to broaden your skill set and increase your knowledge.