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      Service Management Group

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      Service Management Group reviews

      A great example in successful global work culture - Senior Software Engineer Service Management Group Employee Review

      5.0
      27 Nov 2025
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, global culture with people from various backgrounds, just amazing people to work with all around. Work/Life balance is decent, your work hours are respected if you live in different time zones. Work feels meaningful. Just a great place to work.

      Cons

      Compensation is not necessarily competitive, but this depends on the specific position. There aren't many additional benefits if you are a global associate.

      Explore other reviews about Service Management Group

      5.0
      8 Apr 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      11 Apr 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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