Growing Pains - Anonymous employee Service Express Employee Review

4.0
9 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The culture has always been employee first. They preach & teach professional & personal development. The compensation is fair. The work life balance is excellent. I've never been and didn't know of anyone who was ever turned down for vacation time or to leave early for a family event.

Cons

Things have started to shift in the culture from open communication to confused communication. Many of the front line and middle management employees weren't sure who to report to or were told to report to multiple people. People are being promoted based on their friendships with the executives as opposed to actual achievement. SEI is being viewed by many employees as becoming an "HR state". Things are much more tight lipped than they used to be.

Explore other reviews about Service Express

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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