CSR - Customer Service Representative (CSR) Sertec Employee Review

Love the job at sertec

Long hours were the worst

Provides health benefits. There are also opportunities to work from home. Supervisors are open to schedule adjustments and providing assistance when family emergencies arise.

Upper management is disorganized at best. They develop policies that are not enforced, often leading to subpar quality products and the few responsible employees carrying the weight for the rest of the workforce. Employees often view management as having little to no power and take advantage of that constantly. Pay is NOT competitve. Raises are minimal, and rare, with salary caps often below $20 regardless of position. While health benefits are provided, they come with frequent changes in provider as the company searches for lower rates, often at the cost of higher deductibles for employees. Ops team is slow to respond to communications. Sensitive matters are often met with days of silence before a response is received. Others require continuous follow-up before communication is received.