no hope at not a real fintech - Branch Manager Serrala Employee Review

1.0
27 Jul 2020
Recommend
CEO approval
Business outlook

Pros

- some people are very good from a technical and personal level - there usually are more than enough clients and contracts to work on

Cons

- the HR department is a black hole; no light is coming out from there - the management works only by word of mouth, nothing in writing - rules and policies are being changed on-the-fly and never documented - usually the technology stack is very old; also the internal development practices seem to be made as difficult as possible - diverging interests between competing projects create issues, delays, misinformation in the project implementation - management has unrealistic views on the technical terms for project delivery to customers and together with the inability to negotiate a practical approach makes the actual delivery a very painful process that risks losing the customers, which has happened multiple times - additional payouts like bonuses, overtimes, expense reports are done after a few months and only if management and HR are being chased - the employment contracts are not fully compliant with the local legislation: there are some extra items that can lower the salary which are related to laws that are no longer valid; there are no local legally mandatory benefits, like meal tickets - the new management is not really interested in securing the immediate delivery for the existing customer, but chasing the next one; this leads to failed deliveries. They don't go in the respective meetings and avoid being available for these discussions or taking decisions in these matters.

Explore other reviews about Serrala

5.0
7 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Nice place to work this place

Cons

No cons to report for this place

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Serrala Response
1y
Thank you for your positive review and for choosing to work with us! It's great to hear that you've had a nice experience with Serrala. We aim to create a welcoming and supportive environment for all our team members, and your feedback is greatly appreciated. We're also pleased to know that you haven't encountered any cons. If you have any thoughts or suggestions in the future, please don't hesitate to reach out. We're committed to continuously improving and making our workplace the best it can be. Best regards, Megan Ondrejack
4.0
7 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Serrala is developing advanced technology solutions

Cons

Serrala is going through transformational changes pertaining to go-to-market strategy, target market, and product focus, which is causing some turmoil.

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Serrala Response
1y
Dear colleague, Thank you very much for your feedback. We’re glad you recognize Serrala’s commitment to developing cutting-edge technology solutions — innovation is a huge part of who we are. We understand that with changes like the ones we’re going through, there can be some uncertainty. It’s not always easy, but we truly believe these changes will help us grow and become stronger and more agile in the long run. We’re grateful for your patience and support. If you have any more thoughts or ideas, feel free to contact your regional HR team. Best regards, Vasiliki Karadima
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